Companies’ using virtual answering services to solve their organizational and other worries is not that new today. Virtual answering services help organizations be more connected to customers as well as help increase efficiency and productivity. If you are still unaware as to what a virtual answering service is, here is an update that you need to know. Do remember that virtual answering services will help you do more for less and as a business, you do need to look at your ROI more than anything.

What does a virtual answering service do?

A virtual answering service is one that takes all the calls made to your company by your new and existing clients on your behalf, notes down all the information and messages that the customer has to offer and then passes it on to the person-in-charge in your office so that the query or problem can be handled at the earliest and the customer feels satisfied with your company services.

Virtual Answering services have gained immense popularity in recent times as they help the company to stay connected with all their clients without the company officials having to take out time to talk to their customers. This helps the company save a lot of time which can be utilized for other work, knowing that all their phone calls are being directed into safe hands and will be taken care of.

There are 3 main types of virtual answering services that have been discussed below in details.

•Traditional Answering Service Companies – Such company have built up their entire system in the last 10 to 12 years and is based on the country’s public telephone system. This is the reason that their technology is often limited in certain aspects especially for call transferring and messaging services.

•Virtual Answering Service Companies – They use a new, cloud based VOIP technology which allows them to answer calls efficiently, transfer them immediately and take messages from callers for various small business companies, all at the same time.

•Large Multi-location Virtual Answering Companies – This type rents out office spaces and related facilities and takes their existing resources of receptionists who are not busy at work and are spread over various locations to form a receptionist pool for phone answering services. Their phone systems are so designed that their customers at different locations can reach out to the company easily. The calls get automatically transferred to the first available receptionist at any locationso that a call is never missed.

Virtual Answering Service is a big step for both small and big businesses, especially those who do not wish to miss out on their existing and new clients at any time, be it day or night

About Author

US Answer is cloud-based answering service and mobile app built on the Salesforce.com and 8x8’s cloud-based Contactual software. More information can be found at http://www.bestphoneansweringservice.com/